NeCTAR Research Cloud Support

What is the Research Cloud?

A computing resource for all Australian researchers where they can develop & deploy applications and collaborate in a uniform environment with controlled sharing of data. More details: about the Project (NeCTAR), the technology and the resources on offer.


Latest Updates

[For Information] - Nectar Support during Christmas and New Year Holiday Period

NeCTAR Cloud support will be closed from 8pm AEDT Wednesday 23rd December 2015 until 8am AEDT Monday 4th January 2016. 

During this time there will only be a best effort support for monitored core services, we will respond to all user support requests when we return. 

We wish you a happy festive season & best wishes for the new year, we’re looking forward to helping you in 2016.

The Nectar Distributed Help Desk and node support teams. 

[Planned Outage] NSP Xenserver Upgrade - Saturday 05 December between 5:00am and 7:00pm AEDT

Maintenance Work: Upgrade - Xenserver 6.2 to XenServer 6.5

Affected Zone: NSP-NP, NSP-Q2 (ALL NSP Zone)

[Complete] Scheduled Outage: Melbourne-qh2 and Melbourne-qh2-uom availability zones

Please be aware there will be a scheduled outage in the melbourne-qh2 and melbourne-qh2-uom availability zones of the NeCTAR Research Cloud: 

[Known Issues] Post Neutron Upgrade

The Neutron upgrade is complete. There are some minor known issues you may face with instances that were booted before the upgrade.

Scheduled outage - Pawsey availability zone

Please be aware there will be a scheduled outage in the Pawsey availability zone of the NeCTAR Research Cloud:

Duration: 72 hours
Start Time: 16:00 AWST Fri Oct 30th 2015
End Time: 16:00 AWST Mon Nov 2nd 2015

VFAT filesystem at secondary ephemeral disk /mnt (/dev/vdb)

We have discovered a bug after OpenStack upgrade at compute hypervisors. Newly created VM's secondary ephemeral disk is formatted as VFAT, instead of ext3.


Affected AZs: NCI (Resolved at NCI at 11:45 am), QRIScloud (Resovled in QRIScloud at 11:45 am)

Affected VMs: VMs created after 16th Sept 2015 at QRIScloud and after 17th Sept 2015 at NCI

A scheduled outage of Cinder volume services in SA (Completed)

This is to inform you the following scheduled outage of Volume services in SA availability zone.
DURATION:       70 hours
START TIME: 15:00 ACST Fri September 18th 2015
END TIME: 13:00 ACST Mon September 21th 2015

UPDATE 21 September 13:55 ACST:

SA Cinder services has been restored.

UPDATE 21 September 13:15 ACST:

We are still in the process of restoring Cinder services and will provide a further update in an hour.

[Complete] Planned Outage Research Cloud (8am 6/10/15 to 8pm 7/10/15 AEST)

This is to inform you of a scheduled outage to parts of the NeCTAR Research Cloud service
DURATION: 2 days 0 hours - estimated impact to running VMs will only be 1 to 2 seconds
START TIME: 2015-10-06 08:00:00 AEST
END TIME: 2015-10-07 20:00:00 AEST
The outage is for a cloud-wide upgrade that is the first step towards providing advanced networking services (eg. floating IPs, private networks and VPNs). These improvements are a result of user feedback and extensive planning has occurred to minimise the impact. IMPACT:

[Resolved] Heat Orchestration Service Unavailable

The heat orchestration service is currently unavailable, and should be restored soon. It should be restored   Service has now been restored.

Brief network interruption to monash-01 zone (resolved)

At approximately 9:50am EST all external access to instances hosted in the monash-01 zone of the Research Cloud was lost due to a routing configuration change. At 10:05am normal service was restored. Users would have lost access to instances during this 15 minute window, and these instances would have been unable to contact services outside of the monash-01 zone (though zone internal traffic was still functioning). We apologise for any inconvenience caused by this interruption.

Best regards,

R@CMon Ops.