NeCTAR Research Cloud Support

What is the Research Cloud?

A computing resource for all Australian researchers where they can develop & deploy applications and collaborate in a uniform environment with controlled sharing of data. More details: about the Project (NeCTAR), the technology and the resources on offer.


Latest Updates

SA availability zone outage (28/10/2014 10am - 29/10/2014 1pm ACDT)

Due to a scheduled outage within the South Australian Cell of the NeCTAR Cloud, communication to resources running in SA will be unavailable from 10am, Tuesday, 28 October 2014 until 1pm, Wednesday, 29 October 2014.

monash-01 available following relocation and upgrade

The Monash RC ops team is pleased to advise the monash-01 zone is available for use again following physical hardware relocation and subsequent upgrade performed over the last week. We sincerely apologise for any inconvenience caused by the delayed release.


monash-01 post-upgrade known issues

The following is a list of known issues that the Monash ops team are working to resolve post Trusty/Icehouse upgrade.


NCI Node - current issues from control plane upgrades

NCI was upgrading its Node control plane out of hours on Wednesday, 24th September 2014.


Unfortunately we have hit some issues with this upgrade.   The following issues have been noted and are being worked on:

It is not currently possible to create new virtual machine instances in the NCI NeCTAR node.

Statistics on use of virtual machines and resources such as RAM, VCPUs and storage at the NCI NeCTAR node may not be reliable.


monash-01 availability zone/cell outage (week of 29/09/14)

Update at 8.30am 5/10/14:

Final known upgrade issues have been resolved thanks to the determined work of our technical team. Please report any problems restarting or launching fresh instances.

AZ maintenance outages

As part of our mission to continuously improve the cloud, we will be upgrading some management infrastructure at each availability zone of the NeCTAR Research Cloud.


Openstack Upgrade Outage 12th August

As part of our mission to continuously improve the cloud, we have scheduled a major upgrade of the NeCTAR Research Cloud central services.

These upgrades happens every 6 months, corresponding to the OpenStack release cycle.

There will be four 15 minute outages between
5:00pm and 9:00pm on Tuesday 12 August 2014 AEST.

This is considered an extremely low risk upgrade and your running instances and data on those instances will not be affected.

== During the upgrade window ==

Cinder volumes available in SA -- Beta

The eResearch SA’s block storage service (volumes) is now publicly available in the SA AZ.  The service will be in BETA – we will be performing tests and obtaining user performance feedback for the next 2 weeks to ensure we are providing a robust service. In the interim, we may not be able to prevent any data loss or corruption, however we would appreciate end user assistance to test this service capability.

Ubuntu 12.10 (Quantal Quetzal) End of Life reached on May 16 2014

Ubuntu 12.10 (Quantal Quetzal) End of Life reached on May 16 2014. The image will no longer receive support including security updates.

Users are highly recommend to use Ubuntu 14.04 which provides support until 2019.

Ubuntu 13.10 end of life is expected in July 2014.  

Heat Orchestration now available

The Openstack Orchestration service, known as Heat is now available on the NeCTAR Research Cloud. You will see a new orchestration tab in the dashboard. Heat can be used to automate the deployment and management of instances, applications and even resources like storage. We have created some documentation and some examples on how to use heat to get you going.