NeCTAR Research Cloud Support

What is the Research Cloud?

A computing resource for all Australian researchers where they can develop & deploy applications and collaborate in a uniform environment with controlled sharing of data. More details: about the Project (NeCTAR), the technology and the resources on offer.


Latest Updates

NCI Availability Zone Maintenance Window (2015-07-08 09:00 - 2015-07-08 17:00 AEST)


NCI has scheduled an all day maintenance window to perform rolling
infrastructure upgrades. During these upgrades instances on each
affected host will be suspended, and once the host upgrade is complete
the instances will be resumed. Downtime for each instance is expected to
be no longer than 10 minutes, and all memory state will be retained
across this downtime.

Recommended Actions:

  • No action is required by the users.
  • An scheduled outage of Volume services in SA on 29/06/2015

    This is to inform you a scheduled outage (11.00 AM Mon 29/06/2015 - 12.00 PM Mon 29/06/2015) of Volume services in SA availability zone.

    DESCRIPTION: This outage is required to upgrade our Cinder volume services to Juno. We need to upgrade the underlying server from Ubuntu Precise to Trusty to install the Juno packages of cinder-volume, and a reboot of the server is required. So your volumes in SA, especially those have already been attached to and mounted in an instance, will be affected during the outage window. During the outage, volumes service in SA will not be available.

    RECOMMENDED ACTIONS: To avoid (I/O)errors of your applications reading or writing volumes, it is recommended that you umount your volumes before the outage, and then re-mount your volumes after the outage. For those volumes mounted as vda for root partition, you need to shutoff your instance before the outage and start/reboot your instance after the outage.

    Scheduled outage - Pawsey availability zone

    Please be aware there will be a scheduled outage in the Pawsey availability zone of the NeCTAR Research Cloud:

    Duration: 48 hours
    Start Time: 16:00 AWST Mon Jul 6th 2015
    End Time: 16:00 AWST Wed Jul 8th 2015

    [RESOVLED] CVE-2015-3456 aka VENOM

    All NeCTAR nodes have completed Patching and Reboots to addresss the security vulnerability of VENOM, CVE-2015-3456.

     Please contact if you have any furher issues.

    Our apologies for any inconvenience caused. 

    Kind regards,

    NeCTAR Research Cloud operations


    14/5/15 - CVE-2015-3456 aka VENOM

    Late yesterday (13-May-15) a serious vulnerability in QEMU (the base machine emulator and virtualiser used in many hypervisors including Linux KVM, as used by the Research Cloud) was announced. A successful exploit of this vulnerability could allow arbitrary code execution on the hypervisor, i.e., guest breakout.

    SA AZ network outage (2015-05-27 10:00:00 - 2015-05-27 15:00:00 ACDT)

    This is to inform you of an network outage in SA Availability Zone of the NeCTAR Research Cloud.
    DURATION: 0 day 5 hours
    START TIME: 2015-05-27 10:00:00 ACST
    END TIME: 2015-05-27 15:00:00 ACST
    At eResearchSA we strive to continually improve our services. The outage is required to perform a critical scheduled maintenance on our network infrastructure to improve the performance and robustness of our network. All NeCTAR infrastructure in SA will lose external network connectivity during the outage window.
    During the outage, all the existing instances and volumes in SA AZ will lose the Internet connection. Any operations to them will get stuck. The 'sa' will disappear from the availability zone list on the dashboard, so all services in SA AZ will be unavailable.

    New instance-types/flavors and other improvements


    Dear NeCTAR-RC users and community,


    Suspension of instances with attached volumes at the NCI Node

    During the course of today 2015/04/24, all instances hosted at the NCI Node which have attached Cinder volumes will be temporarily suspended, as a precaution against data loss while essential hardware maintenance occurs.

    Additionally, users booting new instances at the NCI Node from less-popular Glance images may be unable to start those instances. Use of a more popular image is very likely to work around this problem.

    Unimelb AAF login outage (2015-04-11 16:00:00 - 2015-04-12 00:00:00 AEST)

    Dear NeCTAR Research Cloud User,

    This is to inform you of a scheduled outage at the University of Melbourne, which will affect Unimelb logins via AAF to our services. 


    Network Services is migrating Centaur the authentication server to a new load balancer. As Centaur goes offline, it will bring down Shibboleth service and AAF logins for the University of Melbourne. 

    SA AZ network outage (2015-03-27 22:00:00 - 2015-03-29 22:00:00 ACDT)

    This is to inform you of an network outage in SA Availability Zone of the NeCTAR Research Cloud. This outage is due to the Adelaide Optical Network Upgrade by our network provider (AARNET). The outage will happen towards the beginning of the maintenance window and may last up to a few hours, but the entire window is reserved. Unfortunately this is beyond our control. We are unable to notify you any earlier because we've just been notified about this outage. During the outage, all the instances in sa AZ will lost the network connection. If you have any queries regarding this outage, please contact us by email: We apologise sincerely for any inconvenience caused by this outage.