NeCTAR Research Cloud Support

What is the Research Cloud?

A computing resource for all Australian researchers where they can develop & deploy applications and collaborate in a uniform environment with controlled sharing of data. More details: about the Project (NeCTAR), the technology and the resources on offer.

 

Latest Updates

[RESOVLED] CVE-2015-3456 aka VENOM

All NeCTAR nodes have completed Patching and Reboots to addresss the security vulnerability of VENOM, CVE-2015-3456.

 Please contact support@rc.nectar.org.au if you have any furher issues.

Our apologies for any inconvenience caused. 

Kind regards,

NeCTAR Research Cloud operations

 

14/5/15 - CVE-2015-3456 aka VENOM

Late yesterday (13-May-15) a serious vulnerability in QEMU (the base machine emulator and virtualiser used in many hypervisors including Linux KVM, as used by the Research Cloud) was announced. A successful exploit of this vulnerability could allow arbitrary code execution on the hypervisor, i.e., guest breakout.

SA AZ network outage (2015-05-27 10:00:00 - 2015-05-27 15:00:00 ACDT)

This is to inform you of an network outage in SA Availability Zone of the NeCTAR Research Cloud.
DURATION: 0 day 5 hours
START TIME: 2015-05-27 10:00:00 ACST
END TIME: 2015-05-27 15:00:00 ACST
DESCRIPTION:
At eResearchSA we strive to continually improve our services. The outage is required to perform a critical scheduled maintenance on our network infrastructure to improve the performance and robustness of our network. All NeCTAR infrastructure in SA will lose external network connectivity during the outage window.
IMPACT:
During the outage, all the existing instances and volumes in SA AZ will lose the Internet connection. Any operations to them will get stuck. The 'sa' will disappear from the availability zone list on the dashboard, so all services in SA AZ will be unavailable.
Tags: 

New instance-types/flavors and other improvements

 

Dear NeCTAR-RC users and community,

 

Suspension of instances with attached volumes at the NCI Node

During the course of today 2015/04/24, all instances hosted at the NCI Node which have attached Cinder volumes will be temporarily suspended, as a precaution against data loss while essential hardware maintenance occurs.

Additionally, users booting new instances at the NCI Node from less-popular Glance images may be unable to start those instances. Use of a more popular image is very likely to work around this problem.

Unimelb AAF login outage (2015-04-11 16:00:00 - 2015-04-12 00:00:00 AEST)

Dear NeCTAR Research Cloud User,

This is to inform you of a scheduled outage at the University of Melbourne, which will affect Unimelb logins via AAF to our services. 

Reason:

Network Services is migrating Centaur the authentication server to a new load balancer. As Centaur goes offline, it will bring down Shibboleth service and AAF logins for the University of Melbourne. 

SA AZ network outage (2015-03-27 22:00:00 - 2015-03-29 22:00:00 ACDT)

This is to inform you of an network outage in SA Availability Zone of the NeCTAR Research Cloud. This outage is due to the Adelaide Optical Network Upgrade by our network provider (AARNET). The outage will happen towards the beginning of the maintenance window and may last up to a few hours, but the entire window is reserved. Unfortunately this is beyond our control. We are unable to notify you any earlier because we've just been notified about this outage. During the outage, all the instances in sa AZ will lost the network connection. If you have any queries regarding this outage, please contact us by email: support@rc.nectar.org.au We apologise sincerely for any inconvenience caused by this outage.
Tags: 

NCI availability zone - followup

NCI is looking into a new issue where tickets have been raised by end VM owners who cannot connect to the console of the VM. 

This behaviour has only been noted as happening after the unscheduled outage on Friday.

We have now been able to replicate the problem locally and are working towards a solution. We will provide an update once a resolution is available.

NCI availability zone recovery

At approximately 12:15 PM today, the NCI facility experienced an interruption to electricity supply. The power outage extended to several Canberra suburbs.
As a result, all NeCTAR hypervisors, and thus all virtual machines hosted thereon, went offline.

Mains power to the NCI facility has now been restored, and NCI staff have brought the cloud infrastructure online. Users are therefore advised to restart their virtual machines.

NCI availability zone outage

At approximately 12:15 PM today, the NCI facility experienced an interruption to electricity supply. As a result, all NeCTAR hypervisors, and thus all virtual machines hosted thereon, went offline.

Mains power to the facility has now been restored, and NCI staff are working to restore services as soon as possible.

NCI staff are following up with the electricity provider ACTEW and with the ANU. Our current understanding is that the outage extended to several Canberra suburbs. Further details will be made available here and via other channels as they become available to NCI.

Pages