NeCTAR Research Cloud Support

What is the Research Cloud?

A computing resource for all Australian researchers where they can develop & deploy applications and collaborate in a uniform environment with controlled sharing of data. More details: about the Project (NeCTAR), the technology and the resources on offer.

 

Latest Updates

Suspension of instances with attached volumes at the NCI Node

During the course of today 2015/04/24, all instances hosted at the NCI Node which have attached Cinder volumes will be temporarily suspended, as a precaution against data loss while essential hardware maintenance occurs.

Additionally, users booting new instances at the NCI Node from less-popular Glance images may be unable to start those instances. Use of a more popular image is very likely to work around this problem.

Unimelb AAF login outage (2015-04-11 16:00:00 - 2015-04-12 00:00:00 AEST)

Dear NeCTAR Research Cloud User,

This is to inform you of a scheduled outage at the University of Melbourne, which will affect Unimelb logins via AAF to our services. 

Reason:

Network Services is migrating Centaur the authentication server to a new load balancer. As Centaur goes offline, it will bring down Shibboleth service and AAF logins for the University of Melbourne. 

SA AZ network outage (2015-03-27 22:00:00 - 2015-03-29 22:00:00 ACDT)

This is to inform you of an network outage in SA Availability Zone of the NeCTAR Research Cloud. This outage is due to the Adelaide Optical Network Upgrade by our network provider (AARNET). The outage will happen towards the beginning of the maintenance window and may last up to a few hours, but the entire window is reserved. Unfortunately this is beyond our control. We are unable to notify you any earlier because we've just been notified about this outage. During the outage, all the instances in sa AZ will lost the network connection. If you have any queries regarding this outage, please contact us by email: support@rc.nectar.org.au We apologise sincerely for any inconvenience caused by this outage.
Tags: 

NCI availability zone - followup

NCI is looking into a new issue where tickets have been raised by end VM owners who cannot connect to the console of the VM. 

This behaviour has only been noted as happening after the unscheduled outage on Friday.

We have now been able to replicate the problem locally and are working towards a solution. We will provide an update once a resolution is available.

NCI availability zone recovery

At approximately 12:15 PM today, the NCI facility experienced an interruption to electricity supply. The power outage extended to several Canberra suburbs.
As a result, all NeCTAR hypervisors, and thus all virtual machines hosted thereon, went offline.

Mains power to the NCI facility has now been restored, and NCI staff have brought the cloud infrastructure online. Users are therefore advised to restart their virtual machines.

NCI availability zone outage

At approximately 12:15 PM today, the NCI facility experienced an interruption to electricity supply. As a result, all NeCTAR hypervisors, and thus all virtual machines hosted thereon, went offline.

Mains power to the facility has now been restored, and NCI staff are working to restore services as soon as possible.

NCI staff are following up with the electricity provider ACTEW and with the ANU. Our current understanding is that the outage extended to several Canberra suburbs. Further details will be made available here and via other channels as they become available to NCI.

Tasmania availability zone outage (9:00 15-Apr-2015 - 9:00 17-Apr-2015 AEST)

Dear NeCTAR Research Cloud User,

This notice is to inform you of a scheduled outage in the Tasmania availability zone of the NeCTAR Research Cloud:

 

Duration: 48 hours

Start Time: 9:00 AEST Wed Apr 15th 2015

End Time: 9:00 AEST Fri Apr 17th 2015

 

Emergency outage affecting SA availability zone

DURATION:0 day 3 hours
START TIME:2015-03-08 22:00:00 ACDT
END TIME:2015-03-09 01:00:00 ACDT

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Outage to some instances in SA availability zone(12/3/2015 9am - 12/3/2015 5pm ACDT)

Dear NeCTAR Research Cloud User,

This is to inform you of a scheduled outage to some instances in SA Availability Zone(AZ).

DURATION:8 hours

START TIME:9:00 ACDT Thu Mar 12th 2015

END TIME:17:00 ACDT Thu Mar 12th 2015

 

DESCRIPTION:

National Services Interruption (resolved)

Friday 06th February, 2015, 13:42

Core Services degradation.

There is currently a delay in processing control messages. Users may experience delays in all node operations, including launching, rebooting, and deleting instances. We are currently investigating this issue.

Update: Friday 06th February, 2015, 14:13:

This issue is now resolved.

 

 

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